Terms & Conditions

Welcome to purevialiving. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

This website is operated by purevialiving Throughout the site, “we,” “us,” and “our” refer to Purevialiving. By using our site, you agree to comply with these Terms and Conditions.

2. Products & Services

All product descriptions and prices are subject to change without notice.
We reserve the right to discontinue any product at any time.
We make every effort to display accurate product images and descriptions, but slight variations may occur.

3. Orders & Payments

By placing an order, you agree to provide accurate, complete, and current information.
Payment must be made in full before an order is processed and shipped.
We accept major credit/debit cards, PayPal, and other secure payment methods.

4. Shipping & Delivery

Processing time is typically 1–3 business days.
Delivery times vary depending on location (usually 5–12 business days).
We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.

5. Returns & Refunds

Returns, Exchanges & Refunds Policy

At PureViaLiving, we want you to feel confident shopping with us. If for any reason you’re not satisfied with your purchase, we’re here to help.

Return Period

In accordance with EU consumer law, customers within the EU have at least 14 days right of withdrawal.
We extend this to 30 days for all customers worldwide.

Eligibility

Items must be unused, unworn, and in their original packaging.
A receipt or proof of purchase is required.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
In those cases, PureViaLiving will cover return shipping or offer a full refund without requiring the item to be returned.

How to Start a Return

Contact us at support@purevialiving.com before sending any items back.
If your return is approved, we’ll provide instructions and a return address:

PureViaLiving
Palnatokesvej 52 st.tv
5000 Odense C, Denmark

Items sent back without prior approval cannot be accepted.

Exchanges

If you’d like a different item, please start a return for your original purchase.
Once the return is accepted, you may place a new order for the replacement product.

Damaged or Defective Products

If your item arrives damaged or incorrect, contact us immediately so we can evaluate the issue and make it right with a replacement or full refund.

Refunds

Once your return is received and inspected, you’ll be notified of approval or rejection.
Approved refunds are issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at support@purevialiving.com

6. User Responsibilities

You agree not to use our site for unlawful purposes.
You must not attempt to interfere with or disrupt the website, its security, or its services.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
All products should be used as directed; we are not responsible for misuse or allergic reactions.

8. Intellectual Property

All content on this site (logos, images, product descriptions, graphics) is the property of purevialiving and may not be reproduced or distributed without permission.

9. Governing Law

These Terms and Conditions are governed by and construed under the laws of Your Country.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
📧 Email: Purevialiving@gmail.com

Placing an order is simple and secure. Just browse our collections, add your desired products to your cart, and proceed to checkout. Once your payment is confirmed, we’ll start processing your order right away.

We accept all major credit and debit cards, PayPal, and other secure payment options. Our checkout system is fully encrypted to keep your information safe at all times.

Orders are usually processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–12 business days. You’ll also receive a tracking link so you can follow your order’s journey.

Yes, we proudly ship worldwide. Wherever you are, you can enjoy our products delivered right to your doorstep.

Absolutely. Once your order has been shipped, you’ll receive an email with your tracking number and a link to monitor your delivery in real time.

We want you to shop with confidence. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery, as long as the item is unused, unopened, and in its original packaging. Please contact us and our support team will be happy to assist you with the process.

Yes. All of our products are carefully sourced from trusted suppliers and tested to ensure safety, quality, and effectiveness. If you have sensitive skin or any specific health concerns, we recommend checking the ingredients list and consulting with a professional before use.

Our customer support team is always here to help. You can reach us through our Contact Us page or by emailing Purevialiving@gmail.com or find us in chat. We aim to respond to all inquiries within 24 hours.